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Your current location:Home > Grand Skylight Hotel Management > Press Release
GSHM:Let's have a "physical examination" together.

Time:2011/5/12 Correspondent:Liu Jiawen From:Grand Skylight Hotel Management Company

(Correspondent: Liu Jiawen) At present, CATIC Hotel Zhuhai and Xi'an Skytel Hotel respectively conducted a "simulation drill", in which employees played the role as customers to experience the services of the hotel.

Simulation drill mainly tested all service items of the hotel, involving reservation, protocol, reception desk, engineering, guest room, dining and other departments, with a view of testing service personnel's service sense and change-handling ability in various simulated scenes and enabling employees to experience by themselves and "feel the pulse" of the hotel to make a complete "physical examination".

CATIC Hotel Zhuhai and Xi'an Skytel Hotel conducted the simulation drill first. The management company showed great concern to the two hotels and the two hotels expected to improve their service quality effectively through the drill.

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